eg77 Privacy Policy

1 Overview

eg77 ("we", "us", "our") is committed to protecting the personal data of its players in the Philippines. This Privacy Policy describes how we collect, process, store, and protect personal information provided by players and visitors of eg77.vu.

This policy applies to all personal data collected through the eg77 platform, including data submitted during account registration, KYC verification, PHP deposits and withdrawals, gameplay activity, and customer support interactions. It also covers data collected passively through cookies and session tracking on the platform.

2 Data We Collect

We collect personal data in two ways — information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Registration data: Full legal name, date of birth, Philippine mobile number, and email address submitted when you create your eg77 account.
• KYC documents: Photos or scans of valid Philippine government-issued ID — such as a driver's licence, passport, UMID, SSS ID, or PhilSys national ID — submitted for identity verification.
• Financial data: Philippine bank account details or local e-wallet identifiers submitted when processing PHP deposits and withdrawals. We do not store full card or account numbers beyond what is needed for transaction processing.
• Support communications: Messages, queries, and attachments submitted to eg77 customer support through the platform.

Information collected automatically:

• Device and browser data: IP address, browser type, operating system, and device identifiers collected when you access eg77.vu.
• Session and activity data: Pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Cookie data: See Section 7 for full details on how cookies are used.

3 How We Use Your Data

eg77 uses personal data only for the purposes described below. We do not process your data in ways that are incompatible with these stated purposes.

• Account management: To create, maintain, and secure your eg77 account, including OTP verification for login and sensitive account actions.
• Identity verification: To complete KYC checks required before PHP withdrawals are processed, and to confirm you meet the 21+ age requirement for Philippine players.
• Transaction processing: To handle PHP deposits and withdrawals through Philippine online banking, InstaPay, PESONet, and supported local e-wallets accurately and securely.
• Platform security and fraud prevention: To detect and prevent unauthorised account access, multi-account abuse, suspicious wagering patterns, and potential money laundering activity.
• Responsible gaming: To monitor platform activity patterns that may indicate problem gaming behaviour and to apply any self-exclusion or limit settings you have activated in your account.
• Customer support: To respond to your queries, investigate account issues, and resolve disputes.
• Platform improvement: To analyse how players use the platform so we can improve game availability, navigation, and the overall experience for Philippine users.
• Communications: To send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered Philippine mobile number or email address.

4 Data Sharing

eg77 does not sell your personal data. We may share data with third parties only in the following limited circumstances:

• Payment processors: Philippine payment service providers and local e-wallet operators involved in processing your PHP transactions receive only the data necessary to complete those transactions.
• Identity verification services: Third-party KYC and identity verification providers may process your submitted ID documents on our behalf to confirm your identity. These providers are bound by strict data handling agreements.
• Technology and infrastructure providers: Cloud hosting and platform infrastructure providers that support the operation of eg77.vu may process data as part of platform delivery, under contractual data protection terms.
• Legal and regulatory requirements: We may disclose personal data if required to do so by applicable law, court order, or a lawful request from a relevant regulatory or law enforcement authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

5 Data Retention

We retain your personal data for as long as your eg77 account is active and for a reasonable period after account closure, as required to fulfil legal, regulatory, and operational obligations.

• Active accounts: Data is retained for the full duration your account remains open and active on the platform.
• Closed accounts: Following account closure, certain data — including transaction records, KYC documents, and account history — may be retained for up to five years to satisfy applicable legal and regulatory record-keeping requirements.
• Support records: Customer support communications are retained for a period sufficient to resolve ongoing queries and as a reference for any related disputes.
• Deletion requests: Where you request deletion of your personal data, we will action that request to the extent permitted by applicable law. Data required for legal compliance cannot be deleted ahead of the mandatory retention period.

6 Security Measures

eg77 implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

• SSL encryption: All data transmitted between your device and eg77.vu is encrypted using SSL/TLS protocols, whether you are accessing the platform on a Philippine mobile network or a home internet connection.
• OTP authentication: Sensitive account actions — including login from a new device, password changes, and withdrawal requests — require OTP confirmation via your registered Philippine mobile number.
• Access controls: Internal access to personal data is restricted to eg77 staff and authorised service providers who need it to perform their specific roles, and is governed by role-based access controls.
• Secure storage: KYC documents and account data are stored on secured servers with access logging and monitoring in place.

7 Cookies and Tracking Technologies

eg77 uses cookies and similar tracking technologies to operate the platform effectively and improve the player experience. Here is how they are used:

• Session cookies: Keep you logged in to your eg77 account during an active session. These are deleted when you close your browser.
• Preference cookies: Remember your platform settings and display preferences so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand how players navigate the platform — which games are most visited, where drop-offs occur, and how pages perform — so we can improve the experience.
• Security cookies: Support fraud detection and help identify suspicious access patterns tied to your session.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect platform functionality, including keeping you logged in to your eg77 account.

8 Your Data Rights

As an eg77 player based in the Philippines, you have the following rights regarding the personal data we hold about you:

• Right to access: You may request a copy of the personal data eg77 holds about you at any time by contacting our support team.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you may request a correction. For KYC-related data, an updated verification document may be required.
• Right to deletion: You may request deletion of your personal data, subject to any legal obligations that require us to retain certain records. Deletion requests will be processed within a reasonable timeframe.
• Right to restrict processing: In certain circumstances, you may request that we limit the ways in which we process your personal data while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect any processing that took place before withdrawal.

To exercise any of these rights, contact eg77 support through the platform. We will respond to verified requests within a reasonable period. We may need to confirm your identity before processing any data rights request.

9 Minors

eg77 is strictly an adult platform. Players must be at least 21 years old to register and use the platform in the Philippines. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, that account will be closed immediately and the associated data removed in accordance with our retention obligations. If you believe a minor has registered on eg77, please contact our support team right away.

10 Changes to This Privacy Policy

eg77 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. When updates are made, the revised policy will be published on this page with an updated effective date.

We encourage you to review this page periodically. Continued use of the eg77 platform after an updated policy is published constitutes your acceptance of the revised terms. For material changes, we may also send a notification to your registered Philippine mobile number or email address.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the eg77 support team through the platform. Our team is available to assist players across the Philippines, including those in Manila, Quezon City, Cebu, and Davao.

For account-related matters, including data access or deletion requests, please log in to your eg77 account and submit your request through the support section. We will verify your identity before processing any request that involves your personal data.